Shauna@thegoldenapron.com

Shauna@thegoldenapron.com

Toronto
Shauna T. Jackson is a customer service expert that helps small and medium business owners differentiate their brand by providing amazing customer service to their clients, customers and guests. She helps implement similar strategies to the big box stores and have been on the front line, in management and an owner in different customer focused organizations. Follow me on the great customer service journey.

Articles by Shauna

How to Deliver Extraordinary Customer Service with Business Text Messaging

How to Deliver Extraordinary Customer Service with Business Text Messaging

I recently purchased a customized gift for my client from Etsy back in November 2018…

Read More
3 Groundbreaking Questions Every Customer Service Employee Should Ask

3 Groundbreaking Questions Every Customer Service Employee Should Ask

Asking a few extra questions while interacting with customers could be the difference that positions…

Read More
Why Amazon’s Customer Experience is Better Than Yours

Why Amazon’s Customer Experience is Better Than Yours

I’ve shared a snippet of my customer success story with Amazon in my blog post 3…

Read More